IT systems disappear into the background by providing an enhanced user experience
IT systems disappear into the background by providing an enhanced user experience
Almost everyone uses information technology (IT) to some level today, whether communicating with friends and family through your smartphone or a more significant use of IT at work. We live in a society where IT is embedded and heavily relied upon. We expect so much more from it in our everyday lives and completion of day-to-day tasks. With high expectations when it comes to performance, we don’t have the time or desire to manage IT — it needs to be an enabler that simply disappears into the background.
With organizations relying upon IT systems to take the lead on processes, from analyzing data, to integrating systems, and even simulating human behaviors allowing machines to learn from data and help make mission-critical decisions via artificial intelligence and machine learning (AI/ML), IT solutions play a big part in supporting every department. It is paramount organizations rely upon the right IT solution to ensure they are continually ahead of the game by anticipating issues, concerns, problems, or areas of improvement.
Mission-critical IT is built on strong partnerships
Leidos understands the importance of building strong partnerships when it comes to mission-critical IT solutions, following a truly user-centric approach, and providing digital transformation solutions through custom capabilities to meet our customers’ needs. We don’t just check off the task boxes; we dive into and fully understand all the pieces involved, anticipate further challenges outside of the identified tasks and provide a solution that supports the organization’s needs, complies with policies, follows process but ultimately supports the user to do their job more efficiently. For example, simply ensuring a network is up and running isn’t going to help if the networks aren’t securely connected or there’s not enough bandwidth needed to support the customer’s mission.
Blending into the background, providing an enhanced user experience
We have all been there – wasting 15 minutes to get the printer back up and running or to get the IT system in a conference room set up and working. Put simply, IT needs to seamlessly support the user and disappear into the background. Trying to figure out the next algorithm to put another lander on Mars is hard enough without applying further distractions when IT systems are not working properly.
If we look at NASA, every day, their personnel use IT to support the agency’s core business, scientific, research, and computational activities. NASA doesn’t want to build the next IT network or the next greatest storage system, they need a partner to fulfil their IT requirements.
As a trusted partner of NASA, our dedicated NASA NEST team helps to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data, and continuously enhance the end-user experience, allowing NASA to get on with what they do best — drive advances in science, technology, aeronautics, and space exploration to enhance knowledge, education, innovation, economic vitality, and stewardship of Earth.
Sharing the possibilities for future technology
Keeping a close eye on consumer technology trends plays a part in enhancing the user experience with mission-critical IT systems. In 2007, Steve Jobs took to the stage at the Macworld conference and showed the world that he could download music, video, and maps from the internet onto a little glass phone in his hand—and the iPhone® was born. With continuous feedback from users, the iPhone® continues to be updated, advanced technology installed, and matured with consumer demands driving an enhanced end-user experience.
Sharing the possibilities of what the future holds is equally important, building strong relationships with both customers and technology vendors, tying in technology advancements with the end-users needs allows for a wealth of opportunities. When Steve Jobs shared his vision for the iPhone®, who would have believed consumers would want a touch-screen mobile device, that now serves as a handheld computer and even a camera capable of high-resolution photos and even video. But now, mobile devices are so advanced and embedded in our everyday lives most people can’t imagine their life without it.
The same thinking needs to be applied to mission-critical IT solutions, how can you continually improve, seamlessly integrate systems, advance processes, invest in AI/ML, and free up the users time? Demonstrate IT as an enabler that disappears into the background.
To learn more about the NASA End-User Services and Technologies solution, please visit leidos.com/nasa-nest.
To discover how Leidos can help your organization modernize your network, please visit leidos.com/modernize.
